FAQs
The AI Readiness Challenge
Launching and Managing a Cohort
- How do I add learners to the platform?
- How do I track my cohort's progress?
- How do I update the email templates learners receive?
- How do I set up cohort notifications?
- What should I do if I can't upload learners to a cohort?
- How do I add learners to a cohort?
Account & Access
- Why can't I see my cohort overview?
- How can I keep practising after my cohort ends?
- When does my cohort start and end?
- How long do I have access to the platform?
- How do I change my profile picture?
- How do I change my password?
Roleplay Experience
- Where do I find the briefing or materials for my conversation?
- How do I use the live transcript during a conversation?
- Can I type my responses instead of speaking?
- Why did the persona respond unexpectedly?
- What should I do if the persona doesn't understand my response?
- Can I switch between audio and video during a roleplay?
Data & Privacy
- Which AI models does Lexarius use?
- Do AI providers have access to my personal data?
- Does Lexarius perform biometric analysis?
- If tone is analysed, does that mean my emotions are being detected?
- How does Lexarius ensure fair and unbiased scoring?
- How many people at Lexarius can access customer data?
Feedback & Results
- Is Lexarius used for performance evaluation or HR decisions?
- Can dashboard access be customised?
- Why does my score change between attempts?
- How is my feedback generated?
- Can I delete a past conversation from History?
- Can I export my conversation history?
Security & Compliance
Technical Support
- What should I do if my microphone isn't working?
- What should I do if I can't hear the persona?
- Which browsers does Lexarius support?
- How do I switch from Wi-Fi to a mobile hotspot?
- How do I check my conversation connectivity?
- What should I do if an experience won't load?