How do I check my conversation connectivity?

Test your conversation connectivity

1. On the page where you choose your persona, click the setup check icon (headphones) in the top bar.
2. Next to Network connection, click Test.
3. Wait about 15 seconds while the test checks your connection.

Read your results

1. If your connection is ready, you'll see a green tick and Your connection supports audio and video calls.
2. RTT is how quickly your connection responds. For video, it should be 200 ms or less.
3. Loss is how much of your audio and video gets lost along the way. For video, it should be 5% or less.
4. Bitrate is how much data your connection can send. For video, it should be 500 kbps or more.

If your connection isn't ready

1. Choose Audio Only instead of Video Mode, as it needs less from your connection.
2. Move closer to your Wi-Fi router, or use a wired connection if you can.
3. Close other browser tabs, apps, and downloads that use your internet.
4. If you're on a company network, it may block audio and video calls. Ask your IT team to allow Lexarius, or switch to a mobile hotspot (see How do I switch from Wi-Fi to a mobile hotspot?).
5. Click Re-test to check your connection again.