How do I switch from Wi-Fi to a mobile hotspot?

When to switch to a mobile hotspot

1. The experience won't load, or the conversation doesn't connect.
2. The Network connection test in the setup check doesn't pass.
3. You're on a company or public Wi-Fi network that may block audio and video calls.

Before you switch

1. A hotspot uses your phone's mobile data. Check your data plan first, as your conversation uses data for the whole session.
2. Choose Audio Only instead of Video Mode to use less data.
3. Keep your phone close to your computer and plugged in to charge, if you can.

Turn on your phone's hotspot

1. On an iPhone, go to Settings > Personal Hotspot and turn on Allow Others to Join.
2. On an Android phone, go to Settings > Network & internet > Hotspot & tethering and turn on Wi-Fi hotspot. The menu names can be slightly different depending on your phone.
3. Note the hotspot name and password shown on your phone.

Connect your computer to the hotspot

1. On your computer, open your Wi-Fi settings.
2. Select your phone's hotspot name and enter the password.
3. Once you're connected, refresh the Lexarius page.

Check your connection

1. Click the setup check icon (headphones) in the top bar.
2. Next to Network connection, click Test and wait about 15 seconds.
3. If you see Your connection supports audio and video calls, you're ready to start your conversation.
4. If the test still doesn't pass, see How do I check my conversation connectivity?.