I can’t hear the AI. What should I do?

First, check that your device volume is turned up and not muted. Make sure your browser has permission to play audio and that the correct audio output (speakers or headphones) is selected.

If the issue continues, try refreshing the page or restarting the experience. Using a supported browser such as Chrome or Firefox can also help.

If you still can’t hear the persona after these steps, please contact support for assistance by clicking the Submit request link below this article.