I am unable to upload learners to a cohort. What should I do?
Bulk upload functionality is available only to the cohort supervisor. First, confirm that you have cohort supervisor access and that you are using the correct upload template. If the issue continues, check that all required fields are completed and that the file format matches the platform requirements.
If you’re still unable to upload learners after these checks, please click the Submit a request link below this article and include the file you’re trying to upload so we can assist.